Please note, that because of the natural nature of our Virgin hair, there will be variations of texture and colour between bundles. Each bundle of hair comes from an individual person and is completely natural from end to end; therefore we can make no guarantees on colour and texture. We will, however, make every effort to match your order to meet your desired requirements. The colour of our natural Virgin Hair will range from #1b (natural off-black / dark brown) to a #2 (Dark Brown). If you have a specific request for virgin hair in a lighter colour, please note this in the comments box on the order page and we will do our best to accommodate your request, specific colour selection requests are not guaranteed.
Our products are 100% guaranteed. Due to the pure nature of our natural human hair products, most product concerns can be resolved with a simple care and maintenance routine. Even a simple wash and condition can often remedy minor problems that may occur from general use. All of our products are real human hair and must be properly cared for. Please remember, our hair is very different from beauty supply store hair… Keeping the hair healthy is of key importance.
DELIVERY
We deliver both locally and around the world.
Accra delivery – Free delivery. Delivery 1-2days. Same day delivery also available on selected items, please contact us to inquire.
Local delivery (outside Accra) – 15cedis. Delivery may take up to three days if ordered before midday. If order is received after midday, delivery make take up to days.
Click and collect in store – Free. Available Same day depending on whether item is in store or warehouse.
International delivery – We use DHL or FedEx for International deliveries. Cost of International delivery is subject to the country in which order is being delivered. Please contact us for a quote. Delivery may take up to 3-4days.
we only accept PayPal and bank wire transfers from International customers. To place a bank transfer order with us, please call or email us. We use DHL and FEDEX to ship outside of Ghana. These shipping options are made available to you at checkout and when you select the shipping destination for your order during the checkout process.
International Shipments must clear customs. The rules and requirements for customs clearance vary by country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
INCORRECT ORDERS / PRODUCTS
In the rare occurrence of a mistake or delay from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 3days after receipt of your shipment.